Privacy Policy

Last updated: 6/8/2025

1. Introduction

SayJet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback collection service.

Our Privacy Pledge

• We put users first in every decision we make.
• We will never sell your personal information—ever.
• Your emails and their contents are never for sale or shared with third parties.
• We only store your emails to ensure reliable delivery, and for no other purpose.
• We are fully transparent about how your data and emails are processed.
• We are committed to continually improving our service and your privacy.

2. Information We Collect

2.1 Feedback Data

When you submit feedback through our service, we collect:

• Email address (optional, based on configuration)
• User reactions/emotions (happy, sad, angry, etc.)
• Feedback messages
• Screenshots (optional, when provided by users)
• Custom fields data (as configured by the organization)
• Browser and device information
• IP address and location data

2.2 Organization Data

For organizations using our service, we collect:

• Organization information
• Billing information (processed by Paddle)
• Webhook configurations
• Channel configurations
• User authentication data (via WorkOS)

2.3 Email Communications

By registering for our service, you agree to receive:

• Product updates and announcements
• Promotional emails about new features and services
• Important service notifications
• Marketing communications

You can unsubscribe at any time by clicking the unsubscribe link in our emails. Our emails are sent through a third-party email service provider, and all unsubscribe requests are processed through their system.

3. How We Use Your Information

We use the collected information to:

• Process and deliver feedback to organizations
• Improve our service and user experience
• Send notifications via webhooks (when configured)
• Process payments and manage subscriptions
• Comply with legal obligations
• Provide customer support
• Monitor and prevent security issues

4. Data Storage and Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers
• Regular backups
• Secure API endpoints

5. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain service functionality

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability
• Withdraw consent for data processing

7. Third-Party Services

We use the following third-party services:

• Paddle for payment processing
• WorkOS for authentication
• Cloud storage providers for screenshot storage
• Error monitoring and analytics services

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@sayjet.com
Address: Tel-Aviv, Israel